Privacy Policy
We value your privacy and are committed to protecting your personal information. This policy explains how Dhaga collects, uses, stores, and protects your information.
Last Updated: June 2026
Introduction
Welcome to Dhaga. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Dhaga collects, uses, stores, and protects your information when you visit our website, create an account, place an order, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Payment Information
Customization Information
- Customer names
- Nicknames
- Vehicle details
- Registration numbers
- Custom text
- Design preferences
Technical Information
- IP Address
- Browser Type
- Device Information
- Pages Visited
- Session Duration
- Referral Sources
How We Use Your Information
Process and deliver orders
Create personalized products
Provide customer support
Send order confirmations and shipping updates
Improve website performance
Prevent fraud and unauthorized activity
Comply with legal obligations
Send promotional communications (only where permitted)
Customized Product Information
For personalized products, customer-provided names, vehicle details, registration numbers, and custom text may be stored for production, quality control, and customer support purposes.
By submitting customization details, you confirm the following:
The information provided is accurate.
You have the right to use the submitted content.
The content does not infringe on any third-party rights.
Data Security
Dhaga takes reasonable technical and organizational measures to protect your information from unauthorized access, misuse, disclosure, or loss.
However, no online platform can guarantee 100% security, and users acknowledge the inherent risks of internet-based transactions.
User Responsibilities
Dhaga shall not be responsible for losses resulting from unauthorized access caused by user negligence.
Maintaining the confidentiality of your account credentials.
Ensuring your account information is accurate.
Logging out after using shared devices.
Marketing Communications
You may unsubscribe at any time using the unsubscribe link provided in our communications.
We may occasionally send
- Promotional emails
- Product launch announcements
- Exclusive offers
- Collection updates
Third-Party Services
Our website may contain links to third-party websites, payment providers, or social media platforms. Dhaga is not responsible for the privacy practices, content, or policies of such third-party services.
Users are encouraged to review the privacy policies of those platforms independently.
Data Retention
We retain customer information only for as long as necessary. After this period, information may be securely deleted or anonymized.
Retained to
- Fulfill orders
- Resolve disputes
- Maintain business records
- Comply with legal obligations
Children’s Privacy
Our website is not intended for individuals under the age of 18 without parental supervision. We do not knowingly collect personal information from minors.
Changes to This Policy
Dhaga reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon publication on the website.
Continued use of the website after updates constitutes acceptance of the revised policy.
Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the courts of Kolkata, West Bengal, India.
Important Notice
Customers are strongly advised to record an uninterrupted unboxing video when opening their parcel.
For claims involving damaged products, missing items, incorrect products, or packaging discrepancies, Dhaga may request an unboxing video as supporting evidence. Claims without sufficient evidence may not be eligible for approval.
Contact Us
Dhaga Support Team
For privacy-related questions, requests, or concerns, reach us through the channels below.