Shipping Policy
Everything you need to know about how Dhaga ships your order — charges, timelines, tracking, and what happens if something goes wrong.
Last updated: 2025
Shipping Charges
Prepaid Orders
Free Shipping
Free shipping across India on all prepaid orders.
Cash on Delivery
₹100 Handling Fee
A ₹100 COD handling fee is applicable on all Cash on Delivery orders.
Order Processing
At Dhaga, many of our products are customized and made-to-order. Orders are processed Monday to Saturday, excluding public holidays.
Standard Orders
1–3 Business Days
Processing time before dispatch.
Customized Orders
2–5 Business Days
Production time required before dispatch.
Delivery Timeline
Metro Cities
2–5 Business Days
Estimated delivery after dispatch.
Rest of India
4–8 Business Days
Estimated delivery after dispatch.
Timelines may vary due to
- Courier partner operations
- Weather conditions
- Festivals and public holidays
- Natural calamities
- Remote delivery locations
Shipping Coverage
Dhaga currently ships to most serviceable PIN codes across India. If your location is not serviceable by our courier partners, our support team will contact you regarding alternative arrangements.
Order Tracking
Once your order has been dispatched, you will receive tracking details to monitor your shipment’s progress.
You will receive
- Order Confirmation Email
- Shipping Confirmation Email
- Tracking Details via Email or WhatsApp
Delivery Responsibility
Customers are responsible for providing accurate shipping information. Dhaga shall not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Full Name
Complete Address
Landmark (if applicable)
Mobile Number
PIN Code
Failed Delivery Attempts
If a package is returned to us, Dhaga reserves the right to charge additional shipping fees for re-dispatching the order.
Returns triggered by
- Incorrect address
- Customer unavailable for delivery
- Refusal to accept delivery
- Failure to respond to courier communications
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, Dhaga shall not be held liable for delays caused by circumstances beyond our control.
Includes but not limited to
- Courier partner delays
- Weather disruptions
- Government restrictions
- Transportation issues
- Force majeure events
Damaged Package During Transit
If you receive a package that appears damaged or tampered with, please contact our support team within 24 hours of delivery.
Customers are strongly advised to record an uninterrupted unboxing video while opening the package, as it may be required for verification purposes.
Contact Us
Dhaga Customer Support
For shipping-related queries, reach us through the channels below. We respond within 24–48 business hours.